Introduction

Please read the Terms of Use in conjunction with this privacy policy (“Privacy Policy”). The terms used and defined in the Terms of Use shall have the same meaning herein.

CareVoice and Service Providers are committed to protecting and respecting your privacy in connection with your use to the Services. This Privacy Policy and any other documents referred to herein set forth the basis on which any personal data we collect from you, or that you provide to us, in connection with the Services will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will collect, use and disclose your personal data.

Data We May Collect

We may collect and process the following data about you:

Personal data including, for example, your name, e-mail address, password, and in certain instances, telephone number, data about your usage of the Services, data you provide in connection with your usage of the Services that may identify you as an individual or allow online contact with you as an individual.
Device information such as operating system version, device type, and system performance data.
Data collected via tracking technologies, as described below.
All the information you need to fill in the open text fields during account registration is mandatory. Any failure to complete that information or any response CareVoice considers abnormal may result in CareVoice refusing (or being unable) to process your request. You agree that the personal data you provide about yourself to CareVoice will be current, accurate, complete and unequivocal.
We may collect data/information from your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other relevant statistics. The information that we request will be retained by us and used as described in this Privacy Policy.

Uses Made of the Data

We use information held about you in the following ways:

To provide you with the Services.
To answer your questions or requests for information or handle your complaints.
To ensure that content provided by the Services is presented in the most effective manner for you and for your Device.
To carry out our obligations arising from any agreements entered into between you and us.
To notify you about updates or changes to Services features and content.
To provide you with the SMS Service to the extent that you have provided consent for such practices under applicable law. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Health Data Collection and Usage

With your consent, the app may access the following categories of health data:

Physical activity data, including step count (StepsRecord), exercise sessions (ExerciseSessionRecord), and related activity details such as exercise type, duration, and timing
Energy expenditure data, including total calories burned (TotalCaloriesBurnedRecord)
Sleep data, including sleep sessions, duration, and sleep patterns (SleepSessionRecord)
Vital signs data, including heart rate measurements (HeartRateRecord)

Purpose of Use

We use this health data strictly for the following purposes:

To provide personalized health insights and recommendations
To help users track daily activity, exercise consistency, calories burned, sleep patterns, and heart rate trends
To help users maintain healthy habits, monitor progress toward health and wellness goals, and improve the overall user experience

How Health Data Is Processed

Health data may be processed locally on your device and/or securely transmitted to our servers when necessary to deliver app features, generate summaries, provide insights, or support service operations. We apply reasonable and industry-standard safeguards to protect such data from unauthorized access, misuse, or disclosure.

Health Data Sharing

We do not sell or rent health data to third parties. We may share limited data with trusted service providers, such as cloud hosting, infrastructure, analytics, or technical support providers, only to the extent necessary to operate, maintain, secure, and improve the app. Such providers are required to protect data appropriately and use it only for authorized purposes.

User Choice and Control

You control whether the app can access health data. You may grant, deny, or revoke HealthKit or Health Connect permissions at any time through your device settings or within the app, subject to the functionality you choose to use.

Confidentiality and Security

The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal data, you can contact us at feedback@thecarevoice.com. Except as described under the “Disclosure of Your Data” section below, we do not provide your personal data to any third party without your specific consent, as defined by applicable law. CareVoice maintains technical, administrative and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, misuse or disclosure. Your personal information is accessible to only a limited number of personnel who need access to the information to perform their duties. Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure.

Newsletters or Other Electronic Communications

If you sign up to receive promotional materials from us via email and/or push notifications we will use the data you give us to provide the communications you have requested. If you inform us that you wish to cancel email promotional materials by selecting “unsubscribe” at the bottom of such communication or by emailing us at feedback@thecarevoice.com, we will remove you from our mailing list. If you no longer wish to receive push notifications, you may turn them off at the device level. If you provide your phone number to us directly or through a third-party for the specific purpose of receiving an SMS message with a link to our Apps, you will receive such SMS message (the “SMS Service”). Standard text message rates will apply. We will endeavor to comply with these requests as soon as reasonably practicable. Please be advised that you may not be able to opt-out of receiving certain service or transactional email messages from us that are required to provide you with our Products.

Tracking Technologies

CareVoice and Service Providers use technologies such as cookies, beacons, tags, and scripts to enable a service to recognize your device so you don't have to provide the same data several times during one task, to recognize that you may have already given a username and password so you don't need to do it for every login requested, and to measure how people are using the Services.
We will acquire consent from you in order to use such trackers or provide you with the opportunity to opt-out of such trackers, to the extent required by applicable law. For more information on the types of cookies used by CareVoice and your ability to restrict the behavior of cookies or disable them in your browser’s settings. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your Device's internal memory. This Service does not use these “cookies” explicitly. However, the Application may use third-party code and libraries that use “cookies” to collect information and improve their services. You may have the option to either accept or refuse these cookies and may know when a cookie is being sent to your Device. If you choose to refuse the cookies, you may not be able to use some portions of the Service.

Mobile Analytics

We use mobile analytics software to allow us to better understand the functionality of Application on your phone. This software may record data such as how often you engage with the Services, the events that occur within the Services, aggregated usage and performance data, and where the Application was downloaded from. We may link the data we store within the analytics software to any personal data you submit within the Application.

Where We Store Your Personal Data

All data you provide to us through the Products is stored on our secure servers located in Europe. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Products, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and suggest that your change your password frequently. Unfortunately, the transmission of data via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Services; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.

Your Data Rights

CareVoice are committed to comply with all applicable laws and regulations including the applicable data privacy laws. CareVoice are committed to provide you with all rights in accordance with the applicable data privacy laws. Such right include the right to rectification, the right to erasure, the right to object to processing, the right to lodge a complaint with the competent supervisory authority. To exercise one or more of these rights, you can email feedback@thecarevoice.com. You may access your personal data to modify or update at any time, or by emailing feedback@thecarevoice.com. We will respond to your request in a reasonable timeframe in accordance with applicable law.

Disclosure of Your Data

We may disclose your personal data with and among our subsidiaries, ultimate holding company, and any affiliates, which include Service Providers.
We may also disclose your personal data to third parties as follows:

In some circumstances, based on your specific requests, we may need to disclose your personal data to a third party so that it can provide a service you have requested from such party, or fulfill a request for data from such party. An example of this is the SMS Service.
In some circumstances, we may disclose the personal data that you have provided to CareVoice to a third party that offers and/or provides goods or services complementary to our own for the purpose of enhancing our users’ experiences by offering you integrated or complementary functionality, complementary services.
In some limited circumstances, our email service provider may receive certain information you share in-app to provide you with personalized email communications.
If CareVoice service providers (like hosting, IT maintenance, market analytics, and payment service providers) require this data to provide services to CareVoice. CareVoice requires each of its service providers to agree to maintain the confidentiality and security of your personal data.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation subject to the applicable laws and regulations.

with your insurance provider (MetLife) for the purpose of sending you reminders on how to use the Application and to explain the features available.

Data Retention

The retention periods applied by CareVoice comply with applicable laws and regulation.

Withdrawal of Consent for Processing Activities
To the extent that you have provided appropriate consent under applicable law to certain processing activities, such consent can be withdrawn at any time by emailing feedback@thecarevoice.com.

Links to Third Party Sites

The Services may, from time to time, contain links to and from the products of our partner networks, advertisers and affiliates. If you follow a link to any of these external websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their policies. Please check these policies before you submit any personal data to these external websites.

Changes to the Privacy Policy

We may update the Privacy Policy to reflect changes to our data practices. If we make any changes we will notify you by in-Product message, email (sent to the e-mail address specified in your account) or by means of a notice in the Products prior to the change becoming effective. We encourage you to periodically review this page for the latest data on our privacy practices.

Minors’ Privacy

The Services do not address anyone under the age of 18. We do not knowingly collect identifiable information from persons under 18 years of age. If you are under 18 years of age, do not register on the Application. In the event we discover that a User who is under 18 has provided us with personal information, we immediately delete this from our servers. If you are the parent or legal guardian and you are aware that your child/ward has provided us with personal information, please contact us at feedback@thecarevoice.com so that we will be able to do the necessary actions.

Contact Us

If you have any queries about our Privacy Policy, you can contact us at feedback@thecarevoice.com